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Customer Expectations for receiving medical direction through LifeLine physicians' group

Each facility obtaining an automated external defibrillator for use on their property, must, by federal law, have a physicians name on file with the defibrillator seller and manufacturer as the physician authorizing the placement of the defibrillator in the facility. Due to the liability of the physician having his or her name as the authorizing medical doctor, requirements must be met on a continuing basis by the facility that owns the defibrillator. Those requirements are as follows:

  1. A facility employee or representative must check the status of each defibrillator on site, simply by observing the LCD system status screen on the defibrillator each day the facility is in operation and contact LifeLine or the manufacturer if there are any problem indicators lit on the screen. The facility designee understands how to observe and verify that the AED is functioning properly via the unit indicators and will check regularly the battery condition. The facility designee must also check the expiration date of the electrodes at least once a month, and obtain new electrodes from LifeLine one month prior to expiration date of old electrodes.
  2. In the event of a defibrillator being used to treat a victim, the facility must fill out an event summary sheet and notify LifeLine immediately so LifeLine response staff and/or the Medical Director may do a review of the event and provide assistance for getting a working device on location as soon as
  3. The facility must create and maintain an “emergency policies and procedures” manual which includes use of the AED, which the Medical Director will review and approve on a yearly basis. The AED standing orders from LifeLine may be used as this form.
  4. The facility must comply with training requirements imposed by the FDA, State(s) of deployment, the authorizing curriculum vendor, and LifeLine physicians' group. All annual training documentation must be provided to the LifeLine training manager.
  5. The facility representative must maintain the online maintenance program through
  6. Standing orders will be posted at OSHA required Employee Information Board or by the AED.


Failure to follow these requirements will result in the loss of medical prescription, standing orders and oversight through LifeLine.